Shipping Information

ⓘ Happy Holidays from Solbari 🎄

We are working hard to continue processing and dispatching your orders throughout the festive season. Please note that due to increased demand during the holiday rush, shipping carriers may experience delays. Rest assured, our team is working diligently to get your order to you as quickly as possible.

We appreciate your understanding and patience during this busy time.

Solbari offers a Delivered Duty Paid (DDP) service and covers all VAT, duties and taxes on all orders. Customers will not incur any additional charges at customs when the products enter the UK.

Shipping times are estimates only and do not guarantee delivery by a specific date. It is our priority to deliver your order accurately and as quickly as possible. We dispatch all orders Monday to Friday, on the same business day or within 1-2 business days from receiving your order. We do not dispatch parcels on weekends or public holidays.

After your order is dispatched, the following estimated arrival times apply: 

Where are your products sent from?

All orders are dispatched from our Australian warehouse in Melbourne. Orders are dispatched Monday to Friday AEST (Australia Eastern Standard Time) and delivered on working days.

What happens if my delivery takes longer than the estimated arrival time?  

Please note that all shipping times are estimates and we cannot guarantee your order will arrive by a specific date. We do our best to ensure prompt delivery, but sometimes delays happen that are out of our hands. Unfortunately, we can't offer refunds or cancellations if your order arrives later than expected.

Can I check my order status and track my shipment?

Your tracking information will be emailed to you as soon as your order has been dispatched and you will be able to track your order online.

For countries that do not allow tracking, parcels are sent via registered post. A signature will be required on delivery. If no one is available at the delivery address to sign for the goods a card will be left with details for re-delivery and/or collection. Organising a pickup or redelivery is the responsibility of the customer.

If customs clearance procedures are required, it can cause delays beyond our original delivery estimates. 

Solbari does not accept responsibility for parcels that are misplaced after they have been signed for and/or delivered. 

Where do you ship to?